Terms & Conditions - Damyel.co.il
Updated on: 08/26/2025
1. Introduction
(a) The Damyel website (hereinafter: "the website") is an online store on the internet that serves internet users in Israel for purchasing chocolate products. The owner and operator of the website is Z.H.D Selection Ltd.
(b) Performing an action on the website and/or purchasing products through the website will constitute, for the purposes of these regulations, an action by the user (hereinafter: "the user").
(c) Performing an action on the website constitutes a declaration by the user that they have read and agree to these terms and conditions. The user or anyone on their behalf will have no claim and/or demand against the company, the website owners, and/or its operators, except for claims related to the company's obligations under these regulations.
2. Legal Capacity
(a) Any user who is an adult and has legal capacity is entitled to perform an action on the website.
(b) The user must have an email account on the internet.
(c) The company does not restrict purchases of minors or adults.
3. Sales on the Website
(a) Sales on the website are conducted as regular sales as published on the website and subject to existing stock.
(b) All prices on the website include VAT as required by law.
(c) The user will select the product(s) and place the order according to the instructions on the website.
(d) To complete the order, the credit card details must be entered. Upon approval of the transaction by the credit card company, the user will receive a confirmation message.
4. Supply, Delivery, and Shipping
(a) After entering the order details, the credit card information will be verified. Upon approval of the transaction by the credit card company, a confirmation message will be sent to the user.
(b) Delivery is carried out by a private courier company once a week, on Thursdays.
(c) The images of the products on the website are for illustration purposes only, and there may be differences between the images and the actual product.
(d) The company uses an external courier service for product delivery. Once the shipment is handed over to the courier company, responsibility for delivery delays, transportation conditions, or any damage caused to the product during transport is transferred to the customer. In case of a delivery issue, the customer will be asked to contact the courier company directly.
(e) Chocolate products are sensitive to temperature. The company is not responsible for any damage caused due to improper storage conditions after the product is received.
(f) It is clarified that there may be delays in product delivery due to external circumstances beyond the company's control, such as extreme weather, unusual traffic congestion, strikes, hostilities, lockdowns, or any other event constituting "force majeure." In such cases, the company shall not be held responsible for delays in delivery.
(g) The customer is responsible for providing an accurate and complete delivery address. In the case of an incorrect or incomplete address, the company will not be responsible for delivery delays or non-receipt of products, and the customer will be charged an additional fee for a repeat delivery, if required.
(h) Regarding the supply of food products – returns and cancellations are subject to these regulations and legal provisions.
5. Cancellations, Returns, and Customer Service
(a) Due to the nature of the products (food products), items purchased on the website cannot be returned, except in cases of product defects.
(b) A user wishing to cancel a transaction before the delivery date may do so in accordance with the provisions of the Consumer Protection Law.
(c) For any questions or issues, you can contact customer service at: 054-2232564.
(d) According to the Consumer Protection Law, 1981, it is not possible to cancel a transaction for food products after they have been delivered to the customer, except in the case of a defect in the product, expiration, or incorrect product delivery.
5A. Consumer Protection
The provisions of these regulations are subject to the provisions of the Consumer Protection Law, 1981, and the regulations enacted under it. In any case of contradiction between the provisions of the regulations and the provisions of the law, the provisions of the law shall prevail.
6. Liability and Limitation of Liability
(a) The company is not liable for unreasonable use of the products.
(b) The company will not be responsible for delays or cancellations caused by force majeure or events beyond its control.
(c) The company does not guarantee that the images on the site are identical to the actual products.
7. Nutritional Information
Damyel packages contain a variety of chocolate products that are subject to change from time to time. Nutritional values are detailed on the company's website and can be reviewed before making a purchase.
Some Damyel products may contain or come into contact with traces of: nuts, peanuts, milk, soy, gluten, and almonds. It is the customer's responsibility to check product compatibility before purchase.
8. Intellectual Property
All copyrights and intellectual property rights, including design, texts, images, logos, and marketing content, are the exclusive property of Z.H.D Selection Ltd.
9. Privacy and Personal Information
The company collects personal information solely for processing orders and improving the user experience. The information will not be transferred to a third party unless required by law or with the customer's explicit consent.
10. Law and Jurisdiction
(a) This regulation is subject to Israeli law only.
(b) Exclusive jurisdiction over any dispute related to the use of the site and/or purchase on the site shall be vested in the competent court in the Tel Aviv-Jaffa district.
